Privacy Policy

Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Contact information: Name, business email address, telephone number, and other details you voluntarily provide.
• Product enquiries: Product name, product reference or ID, quotation requests, specifications, and requirements submitted by you.
• Communication data: Information included in messages, enquiry forms, or correspondence sent to us.
• Technical information: Where available and applicable, browser type, device information, IP address, and website usage information collected through server logs or analytics tools.

Please do not submit passwords, payment card details, or other sensitive information through general enquiry forms unless specifically requested through a secure and appropriate channel.

How We Use Your Information

We may use information you provide to:

• Respond to enquiries and quotation requests.
• Provide product information and business support.
• Contact you regarding your submitted requirements.
• Coordinate relevant business communications.
• Maintain website functionality and improve our services.
• Protect our website against fraud, abuse, and security threats.
• Meet applicable legal and regulatory obligations.

We will use personal information only for appropriate purposes and in accordance with applicable law and any consent or preferences you have provided.

Sharing of Information

We do not sell your personal information. We may share relevant information where reasonably necessary with:

• Authorised employees or representatives handling your enquiry.
• Website hosting, IT, communication, and other service providers supporting our operations.
• Business partners or service providers where sharing is necessary to fulfil your request and is lawful.
• Government authorities or other parties where disclosure is required by law or necessary to protect legal rights and security.

Where applicable, we take reasonable steps to ensure that third parties handle information appropriately.

Cookies and Analytics

Our website may use cookies or similar technologies to support essential functionality, remember preferences, understand website performance, or improve the user experience.

The cookies used will depend on the technologies enabled on our website. You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

If analytics or advertising tools are enabled, their collection and processing of information will be subject to the relevant tool settings and applicable privacy requirements.

Data Security

We aim to use reasonable technical and organisational safeguards to protect information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, respond to business enquiries, maintain appropriate records, resolve disputes, and meet applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

Your Privacy Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information, withdraw consent where processing relies on consent, or raise a privacy concern.

To submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before acting on a request. Certain information may need to be retained where required by law.

Third-Party Links

Our website may contain links to external websites or services. These third parties operate under their own privacy policies and practices. We are not responsible for the privacy practices or content of websites that we do not control.

Children's Privacy

Our website is intended for business and professional use and is not directed at children. We do not knowingly seek to collect children's personal data contrary to applicable law. If you believe such information has been submitted to us, please contact us so that the matter can be reviewed.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, or legal requirements change. Updates will be published on this page along with a revised "Last updated" date.